Episode notes
What this episode covers
In this episode, Josh Latimer breaks down the “Average Ticket” pillar of FRAP (Frequency, Referrals, Average Ticket, Pricing) and explains why the goal isn’t cheaper advertising—it’s more valuable customers. When your customer value goes up, you can outspend competitors on marketing, buy more leads, and still keep more profit.
Josh walks through the 4 core ways to increase average ticket (without being annoying or unethical), how to upsell and cross-sell tastefully, and why most businesses try to charge “steakhouse prices” while delivering a “Waffle House vibe.”
HostJosh LatimerSendJim Founder
Josh has built and exited four companies, spoken on more than 100 stages, and coached over 1,000 small business owners on growing their take-home profit. He started out bankrupt, so he talks about profit like someone who had to fight for it.